Frequently asked questions
What practice owners and administrators usually ask us first.
Getting started
What does Empire Med Service do?
We handle medical billing, coding, accounts receivable follow-up, credentialing and coverage discovery for U.S. healthcare providers. You can use one service or hand us the full revenue cycle.
What is in the free assessment?
You tell us about your practice and billing setup, we review the details, and we call you within one business day. A written summary follows the conversation.
Can I start with one service?
Yes. Many providers begin with a single need, such as older AR or credentialing, and decide later whether to add more.
Security and compliance
How do you protect patient information?
Our work is HIPAA-compliant. Please do not put patient details in our website forms. We set up a secure channel before any records are exchanged.
Will you sign a business associate agreement?
Yes. A BAA is put in place before we access any protected health information.
Can I send patient details through the contact form?
Please do not. The forms are for business enquiries only, and email is not the right place for patient details.
Working together
Do you work with practices in my state?
Yes. We work with providers in all 50 states.
Still have a question?
Ask us directly. We review every message and reply within one business day.